If you wish to return your item – please email us immediately upon receipt that you wish to return the item/s to: firstname.lastname@example.org let us know your reason.
You have 14 days to return an item from the date you purchased it.
To be eligible for a return, your item must be in the same new condition as you received it.
Any item returned that we do not believe to be in this condition will not be refunded.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
The cost of returning the item to us is your responsibility. We do not offer free returns, or reimburse shipping costs.
We shall notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved: Refunds will be processed within approximately 10-15 business days (Monday-Friday, excluding public holidays).
You will receive your refund in the original form of payment. We cannot refund to a different bank, card, or provider.
Refunds can take a few days to be processed by banks and providers. If you have not received your refund after 10-15 business days of it being delivered back to us, please contact your bank/provider to see if there have been any issues. If you have done this and you still wish to query your refund, please email email@example.com
Items can only be exchanged for the same item of a different style or shape, and of the same value. For example, a pre tied Bow Tie can be exchanged for a self tie Bow Tie. Please note that our bow ties have been cut individually therefore, the design pattern is not the same for all these bowties. Although it is the same worsted fabric of Khalsa Tartan, because less fabric is used in making a bowtie, the pattern on bowties varies.
Exchanged items cannot be refunded. We only offer exchanges for United Kingdom and Ireland customers. International customers will need to return for refund and place a new order. The cost of either returning an item or exchange, it is the responsibility of the customer and will not be provided or reimbursed by Khalsa Tartan.
For any refund or exchange queries please contact us: firstname.lastname@example.org